Industrial Pumps & Pump Parts: Frequently Asked Questions About What We Carry

Industrial Pumps & Pump Parts (IPP) has been supplying original and aftermarket pump parts to industrial, commercial, and residential customers — which means our catalog covers a lot of ground. With that much range, it's common for new customers to have questions about what we actually sell, how to find the right part, and how sourcing and shipping work. Here are the questions we hear most often, answered directly.

What types of pumps and pump parts do you carry?

Our inventory spans several major categories:

• Vacuum pumps and parts — rotary vane and dry vane vacuum pumps, repair kits, oil, and filters
• Diaphragm pumps and parts — metallic and non-metallic air-operated diaphragm pumps, repair kits, mufflers, seats, and check valve components
• Dorr-Oliver / Durco replacement parts — impellers, casings, check valves, and wear parts for ODS, Mark III, and HSI slurry pumps
• Grundfos pumps and pump systems — CR, MTR, NBSE, and coolant/immersible pump lines
• Mechanical seals — component and cartridge seals across major brands, plus custom-built and rebuilt seals
• Screw pumps — twin screw, three screw, and progressive cavity pumps
• Industrial pumps more broadly — centrifugal, condensate, drain and utility, effluent, gear, and grinder pumps, serving chemical, mining, oil and gas, power generation, and pulp and paper industries
• Piston pumps, sewage and dewatering pumps, pump motors, and pump packing
• General pump components — impellers, bearing covers, shafts, lantern rings, wear rings, stuffing boxes, gland followers, casing covers, impeller nuts, and couplings
• Oil and filters for vacuum and other pump systems
• Specialty lines including wine pumps and heat transfer pumps

If you're not sure which category your equipment falls under, the fastest way to narrow it down is by pump type (vacuum, diaphragm, centrifugal, etc.) and brand — from there we can usually identify the right part quickly.

Do you sell OEM parts, aftermarket parts, or both?

Both. We carry genuine OEM parts where available, and we manufacture and distribute a large range of aftermarket parts cross-referenced to OEM part numbers — built to match original fit, form, and function at a lower cost and often a shorter lead time. We're official distributors for several brands, including Pompco, Grundfos, and Arqo diaphragm pumps, alongside our broader aftermarket lineup.

Which one makes sense depends on your situation: OEM matters more if your equipment is under an active warranty that requires it, while aftermarket is usually the more practical choice for out-of-warranty equipment where cost and availability matter most. For most standard maintenance and repair situations, a properly matched aftermarket part performs the same as OEM at a meaningfully lower cost.

What if you don't have the exact part listed on the site?

Our online catalog represents a large slice of our inventory, but not all of it — and for hard-to-find, obsolete, or custom parts, we regularly source or reverse-engineer parts that aren't listed anywhere. This comes up constantly with older equipment, discontinued models, or specialized configurations where the original manufacturer no longer supports the part. Reverse engineering hard-to-find parts is one of the things we specialize in — if you can't find what you need, sending us your pump's model, part number, or even just a description and a photo is usually enough for our team to track it down or build a replacement from scratch.

Can you rebuild or refurbish pumps and seals instead of selling new ones?

Yes — we rebuild and refurbish a range of equipment, including mechanical seals (cartridge, bellows, spring, and slurry seals) and select vacuum pumps. Rebuilding is often faster and less expensive than a full replacement, particularly when the core hardware — housings, drive components, bearings — is still in good condition and only the wear components have failed. We also sell pre-refurbished units for some product lines, which can be a practical option when you need equipment quickly without paying new-unit pricing.

How do I find the right part if I don't have a part number?

This is one of the most common situations we help with. If you don't have a part number on hand, the most useful information to send us is:

• The pump manufacturer and model, if visible on a nameplate
• The application (what fluid or material is being pumped, and in what industry or setting)
• Dimensions of the part you're replacing, or of the space it fits into
• A photo of the old part or the pump itself, if possible

From there, our team can usually cross-reference to identify the correct replacement, even without an exact OEM number in hand. This is especially common with older equipment where nameplates have worn off or the part has been modified over the years.

Do you offer custom-built parts?

Yes. This comes up most often with mechanical seals and Dorr-Oliver / slurry pump components, where equipment age or a non-standard configuration means a direct catalog match isn't available. Our engineers work from your shaft size, application details, and equipment specifications to build a part that fits, rather than leaving you without an option. Custom work generally takes longer than a stock item, so it's worth reaching out as early as possible if you know a part will need to be custom-built.

How do I know which material or configuration is right for my application?

This depends heavily on what you're pumping — chemical compatibility, abrasiveness, temperature, and pressure all factor into material and configuration choice, whether that's an elastomer selection on a diaphragm pump, a wear material (like Durichlor 51, CD4, or titanium) on a slurry pump impeller, or a face material combination on a mechanical seal. If you're not sure, it's worth giving us your pump details and the fluid or media involved — we can help confirm the right spec before you order, rather than risk a part that fails prematurely because it wasn't matched to the application.

Do you ship internationally, or only within Canada and the US?

We ship worldwide, with some limitations depending on the specific product or destination region. A few practical notes:

• Shipping rates are calculated based on package dimensions, weight, and destination
• Orders are typically processed within 5 business days unless an item is backordered, in which case we'll notify you
• For international orders, customs duties, tariffs, taxes, and brokerage fees are the responsibility of the customer, and are not included in our pricing or shipping fees
• If a shipment is refused due to unpaid customs charges, it will be returned to us, and the customer is responsible for any related costs
• Global shipping disruptions can occasionally affect delivery timing — we'll flag this where it applies to your order

Full details are available on our shipping policy and import duty policy pages. Customers can also arrange local pickup at our Stoney Creek, Ontario location, or use their own courier if preferred.

Where are you located, and does that affect delivery times?

We're based in Stoney Creek, Ontario, Canada, and we're a 100% Canadian owned and operated, ISO 9001 certified company. Being centrally located in southern Ontario works well for fast shipping across Canada and into the US, and we ship worldwide from the same location — international orders will naturally have longer transit times than domestic ones, which is worth factoring in if you're working against a shutdown or maintenance window.

Do you offer partnership or dealer opportunities?

Yes — we work with partners and distributors interested in carrying or reselling our aftermarket and OEM pump parts. If you're a business interested in a partnership arrangement, our Partnership Opportunities page has more detail, or you can reach out directly to discuss what a working relationship might look like.

What if my question isn't answered here?

Between the range of pump types, brands, and custom work we handle, most specific questions come down to details particular to your equipment. Contact our team with your pump model, part number (if you have one), and what you're trying to accomplish, and we'll help you find the right solution — wherever in the world you're ordering from.

Browse our full product catalog to explore everything we carry.

**All brand names and trademarks mentioned are the property of their respective owners. Industrial Pump Repair Canada is an independent repair provider and is not affiliated with, authorized, or endorsed by these manufacturers. Disclaimer